To our valued clients at Electraspa,
We recently made the change to Mytime Scheduling from Genbook because as we continue to grow, we wanted to enhance the experience of our clients. Among the many newer options Mytime added was the option of 24hr phone scheduling customer service and reoccurring scheduling.
We swapped at the end of June, and while at first it was a mostly smooth transition, problems began to arise, and get worse. Clients have reported issues with mytime not showing their appointments, not receiving appointment reminders, trouble cancelling or rescheduling appointments, and double and tripple booking in the same week. Clients have booked appointments that mytime did not show in our calendar, and Mytime allowed reoccurring appointments to be scheduled in the same time slot.
On top of this, unlike Genbook which only scheduled 45 days in advance, Mytime would allow people to schedule a year out. This created a problem where we have double bookings for over a year. The only possible solution for this is to clear our schedule as of Nov 8th, allowing people to book all future appointments after that date in Genbook reliably and without concern. Scheduling only 45 days in advance allowed our clients to make meaningful appointments that were easier to manage with their schedules, as well as allowed us to regularly plan things both for the business as well as personal needs. A fresh start and a reliable working schedule is best to ensure the holiday season goes smoothly for everyone.
We apologize for any inconvenience that our trial of Mytime may have caused, and we hope you know that you are our priority, always. Genbook is up to date with the current schedule, up to November 8th. Genbook's Book Now button is BACK on our website, and ready to book your appointments up to 45 days in advance.
Again, Thank you for your patience and understanding, and we look forward to seeing you at your next appointment.
Nanci and Kristen
We recently made the change to Mytime Scheduling from Genbook because as we continue to grow, we wanted to enhance the experience of our clients. Among the many newer options Mytime added was the option of 24hr phone scheduling customer service and reoccurring scheduling.
We swapped at the end of June, and while at first it was a mostly smooth transition, problems began to arise, and get worse. Clients have reported issues with mytime not showing their appointments, not receiving appointment reminders, trouble cancelling or rescheduling appointments, and double and tripple booking in the same week. Clients have booked appointments that mytime did not show in our calendar, and Mytime allowed reoccurring appointments to be scheduled in the same time slot.
On top of this, unlike Genbook which only scheduled 45 days in advance, Mytime would allow people to schedule a year out. This created a problem where we have double bookings for over a year. The only possible solution for this is to clear our schedule as of Nov 8th, allowing people to book all future appointments after that date in Genbook reliably and without concern. Scheduling only 45 days in advance allowed our clients to make meaningful appointments that were easier to manage with their schedules, as well as allowed us to regularly plan things both for the business as well as personal needs. A fresh start and a reliable working schedule is best to ensure the holiday season goes smoothly for everyone.
We apologize for any inconvenience that our trial of Mytime may have caused, and we hope you know that you are our priority, always. Genbook is up to date with the current schedule, up to November 8th. Genbook's Book Now button is BACK on our website, and ready to book your appointments up to 45 days in advance.
Again, Thank you for your patience and understanding, and we look forward to seeing you at your next appointment.
Nanci and Kristen